Old Court Animal Hospital Practices and Policies
Payment in full is due at the time that services are rendered. We accept Visa, MasterCard, Discover, American Express, Care Credit and cash. For your first office visit, payment must be by cash, Care Credit or credit card only. Checks are only accepted from established clients.
We prefer that you make an appointment. Those who walk in without an appointment are also welcome, but must be fit in around those who are already scheduled, in order not to inconvenience those who took the time to make an appointment in advance. Emergency cases must always be given priority, which may also cause delays. We appreciate your patience and ask that you understand that we always try to see you and your pet at your scheduled time. If you “walked in,” please understand that you may have to wait a bit longer than someone with an appointment. If you have an emergency situation, please know that we are doing our utmost to treat your pet as quickly and efficiently as we can, without in any way sacrificing the quality of your pet’s treatment.
When You Arrive at Old Court Animal Hospital
Your safety and the safety of your pet are of paramount importance to us. Therefore, all dogs must be on a leash and properly controlled while in our reception area or any other area of the hospital. All cats must be in individual carriers or restrained in a harness or on a leash. Proper restraint of your pets is imperative for your protection, your pet’s protection and for that of other clients and their pets as well.
We appreciate your arriving 15 minutes before your scheduled appointment so that we can make sure that we have all necessary information for our records. This is especially important if it is your first time visiting us.
Dropping Your Pet off at Old Court Animal Hospital
The same safety policy applies when you drop your pet off. Please have your dog on a leash, or your cat in a carrier, as described above.